Terms & Conditions
Last Updated: September 1, 2026
Welcome to Qasr Al Badar Cleaning Services. These Terms & Conditions govern your use of our website and the booking or purchase of our cleaning services in Dubai, United Arab Emirates.
By accessing our website, requesting a quotation, making a booking, or using our services, you acknowledge that you have read, understood, and agreed to these Terms & Conditions.
If you do not agree with these terms, please do not use our website or services.
1. About Our Services
Qasr Al Badar Cleaning Services provides professional cleaning solutions for residential and commercial properties in Dubai.
Our services may include:
- Deep Cleaning Services
- Home Cleaning Services
- Villa Deep Cleaning
- Apartment Deep Cleaning
- Office Deep Cleaning
- Kitchen Deep Cleaning
- Bathroom Deep Cleaning
- Sofa Cleaning
- Floor Cleaning
- Move-In Cleaning
- Window Cleaning
- Post-Construction Cleaning
- AC Duct Cleaning
- Commercial Cleaning
- Cleaning for restaurants, gyms, warehouses, and other commercial spaces
The availability of individual services may vary depending on location, property condition, access, requirements, and our team’s availability.
2. Service Enquiries and Quotations
Customers may contact Qasr Al Badar Cleaning Services through our website, telephone, WhatsApp, email, or other communication channels displayed on our website.
Any quotation provided by us may be based on the information supplied by the customer.
The final price may vary if the actual condition, size, accessibility, or requirements of the property differ substantially from the information originally provided.
Where necessary, we may request photographs, videos, measurements, property details, or an inspection before confirming a quotation.
A quotation does not constitute a confirmed booking until the booking has been accepted by Qasr Al Badar Cleaning Services.
3. Booking and Appointment
Customers are responsible for providing accurate information when making a booking, including:
- Customer name
- Contact number
- Property address
- Type of property
- Required cleaning service
- Preferred date and time
- Any special requirements or relevant property information
A booking is considered confirmed only after confirmation from Qasr Al Badar Cleaning Services.
We will make reasonable efforts to arrive at the agreed date and time. However, arrival times may occasionally be affected by traffic, weather, operational circumstances, previous appointments, or other factors beyond our reasonable control.
4. Customer Access and Preparation
Customers must ensure that our cleaning team can safely access the property at the agreed appointment time.
The customer is responsible for:
- Providing access to the property
- Ensuring the property is reasonably accessible
- Informing us about restricted areas
- Informing us about fragile, valuable, or delicate items
- Informing us about any known hazards or special conditions
- Providing access to required water and electricity where necessary for the agreed service
If our team cannot access the property or cannot reasonably perform the agreed service because of circumstances caused by the customer, additional charges or rescheduling may apply.
5. Property Condition
Cleaning results can depend on the condition, age, material, staining, damage, maintenance history, and accessibility of the property or item being cleaned.
Qasr Al Badar Cleaning Services will make reasonable efforts to provide a professional cleaning service. However, we cannot guarantee that every stain, mark, odor, discoloration, mold deposit, grease buildup, or other condition will be completely removed.
Some stains or damage may be permanent or may require specialist treatment.
Customers should inform us before the service about any particularly difficult stains, delicate surfaces, expensive materials, or special cleaning requirements.
6. Fragile and Valuable Items
Customers should secure or remove valuable, fragile, sentimental, or highly delicate items before the cleaning team arrives.
Where appropriate, customers should identify items that require special handling.
Qasr Al Badar Cleaning Services will take reasonable care while providing services, but we cannot accept responsibility for damage resulting from pre-existing defects, poor-quality materials, improper installation, hidden weaknesses, normal wear and tear, or conditions that were not reasonably apparent before cleaning.
7. Cleaning Products and Equipment
We may use professional cleaning products, tools, machines, and equipment appropriate for the service being provided.
Customers should inform us in advance about allergies, sensitivities, special surface requirements, or products that should not be used inside the property.
We may decline to use a particular product or cleaning method where we reasonably believe it could damage a surface, material, furnishing, or property.
8. Special Cleaning Requirements
Certain services may require additional time, equipment, products, or specialist treatment.
These may include:
- Heavy grease buildup
- Severe stains
- Extensive dirt accumulation
- Mold or mildew
- Post-construction debris
- Hard-to-reach areas
- Large or unusually furnished properties
- Delicate surfaces or materials
- Heavily soiled kitchens or bathrooms
Additional charges may apply where the work required is substantially greater than the scope originally quoted.
We will communicate any significant change in scope or price where reasonably possible before proceeding.
9. Payment
Customers agree to pay the agreed service price according to the payment terms communicated at the time of booking.
Payment methods may include the payment methods made available by Qasr Al Badar Cleaning Services.
Where a deposit or advance payment is required, the booking may not be confirmed until the required payment has been received.
Customers are responsible for ensuring that payments are made accurately and on time.
10. Cancellation and Rescheduling
Customers who need to cancel or reschedule an appointment should contact Qasr Al Badar Cleaning Services as early as possible.
Cancellation or rescheduling terms may depend on the type of service, appointment time, advance payment, and notice provided.
Where a customer repeatedly cancels, fails to provide access, or does not attend an agreed appointment, Qasr Al Badar Cleaning Services may refuse future bookings or apply reasonable cancellation or call-out charges where applicable.
Any refund or cancellation decision will be handled according to the specific booking terms and applicable law.
11. Delays and Service Interruptions
We will make reasonable efforts to provide services at the scheduled time.
However, delays or interruptions may occur due to circumstances including:
- Heavy traffic
- Severe weather
- Road restrictions
- Emergencies
- Equipment failure
- Unexpected circumstances at a previous appointment
- Safety concerns
- Government restrictions
- Other circumstances beyond our reasonable control
Where reasonably possible, we will contact the customer if a significant delay or rescheduling becomes necessary.
12. Health and Safety
Our team may refuse or stop a service if we reasonably believe that the working environment presents a serious health or safety risk.
This may include dangerous substances, unsafe structures, exposed electrical hazards, aggressive animals, severe infestation, hazardous waste, or other unsafe conditions.
Where a service cannot safely be completed, we may discuss alternative arrangements with the customer.
13. Customer Responsibilities
Customers are responsible for providing accurate information about the property and the requested service.
Customers should inform Qasr Al Badar Cleaning Services about:
- Fragile or valuable items
- Delicate surfaces
- Existing damage
- Special cleaning requirements
- Restricted areas
- Known hazards
- Pets or animals
- Any condition that could affect the safety or performance of the cleaning service
Failure to provide relevant information may affect the cleaning process and the results that can reasonably be achieved.
14. Service Results and Satisfaction
We aim to provide professional, thorough, and reliable cleaning services.
If you believe that an agreed cleaning service has not been completed satisfactorily, please contact us as soon as reasonably possible after the service.
We may review the complaint and, where appropriate, arrange a reasonable remedy, re-cleaning, or other solution.
Any remedy will depend on the circumstances, the agreed scope of work, and the nature of the complaint.
15. Complaints
Customers who have a complaint should contact Qasr Al Badar Cleaning Services with details of the issue.
Where possible, please provide:
- Your name
- Booking details
- Date of service
- Property address
- Description of the issue
- Relevant photographs or other supporting information
We will review complaints fairly and make reasonable efforts to resolve legitimate service concerns.
16. Damage and Liability
Qasr Al Badar Cleaning Services takes reasonable care when providing cleaning services.
However, we are not responsible for damage or loss resulting from pre-existing damage, defective materials, improper installation, hidden defects, normal deterioration, customer negligence, inaccurate information provided by the customer, or circumstances outside our reasonable control.
Nothing in these Terms & Conditions is intended to exclude or limit any liability that cannot legally be excluded or limited under applicable law.
17. Website Use
You may use our website for lawful purposes only.
You must not:
- Attempt to gain unauthorized access to the website
- Interfere with website security
- Introduce malicious software
- Copy or reproduce website content without permission
- Use the website for fraudulent or unlawful purposes
- Misuse contact forms, booking forms, or communication channels
We reserve the right to restrict or terminate access to the website where misuse or unlawful activity is suspected.
18. Website Content
We make reasonable efforts to keep the information on our website accurate and current.
However, service descriptions, prices, availability, images, promotional offers, and other information may change without prior notice.
Images displayed on the website may be used for illustrative or promotional purposes and may not represent the exact results of every cleaning service.
19. Third-Party Links and Services
Our website may contain links to third-party websites or services, including WhatsApp, social media platforms, video platforms, maps, payment services, and other external websites.
Qasr Al Badar Cleaning Services does not control these third-party services and is not responsible for their content, availability, terms, or privacy practices.
Your use of third-party services is subject to the terms and policies of those providers.
20. Intellectual Property
Unless otherwise stated, the content of the Qasr Al Badar Cleaning Services website, including text, logos, graphics, images, branding, and other materials, is owned by or licensed to Qasr Al Badar Cleaning Services.
You may not reproduce, modify, distribute, publish, or commercially use our website content without prior written permission, except where permitted by applicable law.
21. Privacy
Your use of our website and services may involve the collection and processing of personal information.
Please review our Privacy Policy to understand how Qasr Al Badar Cleaning Services collects, uses, and protects personal information.
22. Changes to These Terms
Qasr Al Badar Cleaning Services may update these Terms & Conditions from time to time.
Any changes will be posted on this page with an updated “Last Updated” date.
Your continued use of our website or services after changes are posted constitutes acceptance of the updated Terms & Conditions, to the extent permitted by applicable law.
23. Governing Law
These Terms & Conditions shall be interpreted and applied in accordance with the applicable laws and regulations of the United Arab Emirates and the Emirate of Dubai, subject to any mandatory legal rights that apply to the customer.
Any dispute that cannot be resolved directly between the customer and Qasr Al Badar Cleaning Services shall be handled by the appropriate authorities or courts with jurisdiction under applicable law.
24. Contact Us
If you have questions regarding these Terms & Conditions, our cleaning services, bookings, or complaints, please contact us.
Qasr Al Badar Cleaning Services
Location: Near Al Qouz Third – Al Quoz – Dubai, United Arab Emirates
Working Hours: 9:00 AM – 9:00 PM
Phone: +971 54 752 4134
Website: qasralbadarcleaningservices.com
For enquiries about deep cleaning services Dubai, cleaning services Dubai, office deep cleaning, villa deep cleaning, apartment cleaning, kitchen cleaning, bathroom cleaning, sofa cleaning, floor cleaning, move-in cleaning, or other professional cleaning services, please contact Qasr Al Badar Cleaning Services.
